Personalized Slate Pet Memorial Stone

PROCESSING

It normally takes 4-5 business days to process your order. Please note that holidays & weekends are not included.

Orders involving personalization that includes logos, signatures, or graphics that need to be digitized require additional time.

SHIPPING

Shipment takes approximately 7 to 12 business days to reach destination countries.

Please note: Total Delivery Time = Processing Time + Shipping Time

Attention: More or less time may needed for different items.
Please wait patiently, order as soon as possible, delivery in time.

Eligible for return:

Wrong or damaged item.

Return within 7 days after delivery date.

Refund & Exchange issued within 5 business days.

Non-Returnable Items

1. Items outside the 7 days warranty time-frame.

2. Washed, worn, used or misused items.

3. Customer's error personalization information.

50% partial refund: Customer's address is not detailed, leading to the items be returned to us.
30% partial refund: The items has been delivered to its place, the customer did not receive it. Please contact the local post office . If still no result.

If you didn't get a reply from us after sending your email, the reason may be:
a. It came to our spam folder, so we didn't see it.
b. We replied you but the message has been blocked to your spam folder.
Whatever, please contact us by Facebook Messenger asap, our Facebook is:CustomizedIdea or click here: